COVID-19 and Your Services
As coronavirus (COVID-19) impacts communities in Arizona, we know customers are concerned about the health and safety of their families. EPCOR and Johnson Utilities are monitoring conditions closely and following the U.S. Centers for Disease Control and Prevention and the World Health Organization for the latest recommendations and guidance.
Please review the following information about your services and changes to the way we’re conducting business in response to the coronavirus.
- The community meeting originally scheduled for March 26 has been postponed.
We’ll notify customers and the public when it’s appropriate to reschedule the community meeting.
- We’re delivering your water and wastewater services as usual.
There are currently no interruptions to water or wastewater services related to COVID-19.
- We’ve suspended counter service for paying bills and other in-person customer transactions. The Johnson Utilities customer service office at 968 E. Hunt Highway is closed until further notice.
Please pay bills or make other transactions via phone, email or the Johnson Utilities online account portal. You’ll find online resources for automated bill payment and electronic bill delivery on www.johnsonutilities.com.
- We’ve suspended non-essential customer services such as optional meter replacement or maintenance.
The Johnson Utilities service staff is still available for essential services such as responding to sewer backups and installing water meters at new locations. We’ve put distancing protocols in place for employees and ask customers to maintain a six-foot distance from crews.
- Learn more here about what EPCOR and Johnson Utilities are doing to protect the health of customers and employees.
As always, you can also call Customer Care at 480-987-9870 with specific questions.
Water Supply and Quality
Construction at the new Promenade Well #2 is wrapping up and we expect it to be done in April. When completed, this well will be one of the highest-producing in the Johnson Utilities system with a capacity of up to 2.6 million gallons per day.
The project to bring Magma Well #1 online is also complete and a good example of EPCOR’s efforts to increase water supply in a strategic and cost-effective way. Last year, we tested this non-operational facility and found it a good candidate for improvement. Throughout much of 2019 the well operated with a generator on an as-needed basis. A permanent power upgrade is now complete, and the well can deliver an additional 700 gallons per minute to the Magma subdivisions.
We’re bringing the existing but non-operational Bella Vista water plant back online and reconfiguring well water flows to expand capacity in areas that have historically had low pressure during the high-use season.
Three automation projects at critical well sites are also in progress. These improvements will give us the ability to communicate immediately and remotely with wells that need to be controlled and monitored.
With these and other key water system projects, EPCOR expects the Johnson Utilities system to be well prepared to meet customer water needs during the high-use season of our warmer months.
Wastewater System Improvements and Capital Projects
The project to expand the Pecan Wastewater Treatment Facility on North Gantzel Road is underway. This much-needed capital improvement will add 33% more treatment capacity by upgrading undersized pump stations and other key components of the plant. We expect the work to take 18 months to finish.
We’re holding steady on improvements with air quality around the Section 11 and Pecan plants. It’s been over four months since the last recorded elevated H2S reading at Section 11. In March, we added a new odor control system on the north fence at Section 11 – a similar system has been in place on the south fence since last fall. This new equipment is very effective at odor reduction and offers cost savings over the operational approach used during the last year.
The long-term solution to odor issues across the Johnson system lies in the capital improvement projects that the Arizona Corporation Commission approved last year – namely the expansion of the Pecan plant noted above and replacement of the Section 11 facility with the new Copper Basin plant. During the months that these projects are in progress, we’ll continue to monitor odors throughout the system and respond to concerns as needed.
Rate Case Filed
A new rate case for Johnson Utilities was filed – as required by the Arizona Corporation Commission – in February.
EPCOR places a high priority on transparent communications, and we know customers will have more questions about how the rate case might impact them. When it’s safe to do so, we will reschedule the community meeting originally planned for March 26 to answer questions and share information about the rate case with customers and the public. You can also find more details in last month’s customer update.
We’re Committed to Your Safety
In this time of uncertainty, the need for reliable utilities remains unchanged. EPCOR and the Johnson Utilities staff continue our commitment to providing safe, high quality water and wastewater services – and we’re here to help. Please check back on the Johnson Utilities website for news updates and remember that we welcome your questions by phone.
How to Contact Us
24/7 Bill Payment: 1-844-567-2502
Customer service & billing inquiries: 480-987-9870
Emergencies: 480-987-9870 (press 6) or 480-887-0648