Residential Utility Service Disconnections To Be Halted June-October

By Holly Ward – Arizona Corporation Commission

Commissioners voted Thursday to enact emergency rule amendments to prevent residential electric utility customer service disconnections during the period from June 1-October 15. The Commissioners voted to modify Arizona Administrative Code R14-2-211 to protect Arizona residential electric utility customers from the health risks that can occur with the loss of electricity service during the summer heat and into October.

Last week, Commissioners called for an investigation and emergency rulemaking following reports of the death of an APS customer after her power was disconnected during high temperatures.

Today’s emergency rulemaking approved by Commissioners will take effect immediately after it is filed with the Secretary of State’s office. The emergency rule changes will be effective for 180 days and may be renewed once. During that time, the Commission will begin a formal regular rulemaking process to allow stakeholder input and time for consideration of additional changes that might be needed.

Following the vote approving the emergency rule amendments, Commissioners passed an order requiring each regulated electric utility serving retail customers in Arizona to update its service conditions by incorporating the emergency revisions to A.A.C. R14-2-211. An amendment offered by Commissioner Dunn was passed, requiring electric utility companies to immediately restore power to any customers who were disconnected during the month of June 2019 and credit any fees that were charged for a reconnection.

All documents related to today’s emergency rulemaking decision can be found in the Corporation Commission’s online docket at: 

Entering docket numbers:

RU-00000A-19-0132 – In the matter of Proposed Modifications to the Rules Regarding Termination of Service, and

E-00000A-19-0128 – Investigation and Comprehensive review of the Commission’s Disconnection rules and the Disconnection policies of Public Service Corporations.


A complete list of agenda items and a broadcast of the Commissioner’s June Staff Meeting is available on the Corporation Commission’s website: