By Mike Goodman
I’d like to express my gratitude to the ACC and ADEQ for coming out to our community to hear the voice of the people regarding the Johnson Utility rate case. I’d also like to express my deepest gratitude to the public for coming together and being united in improving our area. As a result of these meetings, the ACC met to discuss the comments made by the public.
Investigation Ordered on Johnson Utilities LLC Water and Wastewater Service
Corporation Commissioners acted swiftly to address comments made during six public comment sessions Tuesday and Wednesday by placing an item on today’s agenda to discuss Johnson Utilities, LLC water and wastewater services. Commissioners unanimously agreed to an emergency action and directed staff to begin an investigation.
All five Commissioners attended at least one of the six public comment meetings in San Tan Valley. During each two-hour session, Commissioners listened to frustrated customers detailing a long history of poor customer service, billing, odor, and water quality concerns.
“Listening to the comments coming from customers and the community, it became very clear we needed to act fast,” said Chairman Tom Forese.
Commissioner Burns opened today’s discussion asking for a staff investigation into water quality affecting health and safety, meter reading, and billing practices. Commissioner Dunn agreed and added his major concern was the health issues discussed during the public comment meetings. Commissioner Tobin raised concern with several customer comments suggesting they feared retaliation by the utility if they complained about their water and wastewater service. Commissioner Olson agreed noting that there were far too many similar comments made throughout the meetings to be coincidental and suggested the Commissioners take immediate action. Staff was directed to begin its investigation immediately and report back to Commissioners on or before the next Commission meeting March 13.