Community Open House with EPCOR – Public Welcome
EPCOR is committed to keeping customers up to date as we improve operations and infrastructure in the Johnson Utilities system, and to answer your questions about what’s coming next. We’re hosting a community open house on February 27 where we’ll cover these issues in depth for customers and the public. We hope you’ll join us.
Wednesday, February 27, 2019
6 to 7:30 pm
Central Arizona College – San Tan Campus
3736 E. Bella Vista Road, San Tan Valley, AZ 85143
Infrastructure Improvement Plan
EPCOR has developed a three-year plan to address long-term infrastructure needs in the Johnson Utilities service area, which we submitted to the Arizona Corporation Commission (ACC) in December. The plan includes multiple individual projects that together will ensure both water and wastewater systems are equipped to provide reliable and safe service that’s fully compliant with industry standards.
We want to make sure these improvements are up and running as soon as possible. Toward that end, we’re now developing cost estimates and schedules, and prioritizing the projects that will begin in 2019. Key projects that will be started and/or completed in 2019 include:
- Equipping San Tan Well #1 and tying it into the distribution system
- Installing ion exchange treatment at the Main Yard along Hunt Highway
- Installing reverse osmosis treatment at Morning Sun Farms
- Rebuilding and expanding the Pecan Water Treatment Plant headworks to improve operations and reduce odor and overflow issues
Water Quality and Supply
We’re moving ahead quickly to install ion exchange (IX) devices at targeted drinking water wells that have been inoperable because of high nitrate levels. IX technology is designed to remove excess nitrates and restore drinking water to safe standards with little to no water wasted in the treatment process. Moving these wells into production is part of our overall strategy to ensure an adequate supply of clean drinking water to Johnson Utilities customers during the summer high-use season.
Additionally, we’re checking off the operational and regulatory tasks needed to bring San Tan Well #1 online. The pump at the well has been tested successfully and we’re moving ahead with design. We appreciate the help of the San Tan Heights Homeowners Association as we get this high-quality water source functioning.
Hunt Highway Project Completed
Last fall, EPCOR cooperated with Pinal County to ensure that the Hunt Highway widening project would not cause service interruptions to Johnson Utilities customers, and to help prevent delays to this important transportation project. We moved the sewer main line that paralleled the road, and installed a temporary line that provided continuous service while the permanent line was relocated.
We’re pleased to report that our part of this project is now finished. The new, permanent main line is in place and the temporary line has been removed. The county expects the highway widening project itself to be completed by May.
We’ve recently upgraded Johnson Utilities’ customer care phone service. Now when customers call after regular business hours to report emergency outages or other issues, they’ll speak to a live person trained to take and dispatch service calls. This improvement will help the customer care team respond more quickly to service requests and enhance the overall customer experience.
Rate Case Update
In December 2017, prior to EPCOR’s appointment as interim manager, Johnson Utilities filed a formal application with the ACC to increase rates for water and wastewater services. The application (or “rate case”) was on hold through 2018 as EPCOR took over management of the company.
Johnson Utilities recently requested a withdrawal of the formal application. EPCOR supports this request, as much of the information in that application is outdated and a more accurate accounting of system-wide capital expenses and finances is needed. ACC staff also supports the request. A recommended order on the request will be issued by the Administrative Law Judge presiding over the case for ACC consideration – if Johnson Utilities’ request is approved, we expect a new filing to happen within the next 18 months, and no later than May 2020.
How to Contact Us
24/7 Bill Payment: 1-844-567-2502
Customer service & billing inquiries: 480-987-9870
Emergencies: 480-987-9870 (press 6) or 480-887-0648